If your VPN client is connecting to our servers (IE. The status icon changes from Red to Green), but the IP address or location you appear to be online from does not change when the connection is active, then the issue may be that you have not set the permission properties for the software to "Run as Administrator".
When this occurs; your OpenVPN client can connect with our servers, but does not have permission to change your computer's routing table, and your computer ignores the VPN connection, causing your IP address to not change to that of one of VPNTunnel's servers / locations.
Depending on your system; you will need to change the properties of your OpenVPN client. Please see below for locations of these folders depending on whether your system is 32bit or 64bit:
- C:\Program Files\OpenVPN\bin\openvpn-gui.exe
- C:\Program Files (x86)\OpenVPN\bin\openvpn-gui.exe
You need to change the properties of "openvpn-gui.exe" so that the program can run as an administrator; granting the software to change system information such as the routing tables. Please follow the steps below:
- Open the correct folder (from above) in Windows Explorer, right click on "openvpn-gui.exe" and select "Properties".
Change to the Compatibility tab & ensure that the "Run this program as administrator" checkbox is checked; please check it if it is not selected.
Click "OK" to save the setting you just changed.
You may need to completely exit OpenVPN and restart it in order for the changes to take affect.
If you have any questions, or need any assistance with this, or any other issue you may be experiencing while using VPNTunnel; please contact our Support Team anytime.