FAQ

Find answers to VPNTunnel's most frequently asked questions here.

What is a VPN?
A VPN (Virtual Private Network) extends a private network across the Internet.  It enables your computer or network-enabled device to send and received data...
Tue, 22 Sep, 2015 at 9:15 AM
How do I reset my VPNTunnel password?
If at anytime you have forgotten or lost the password for your VPNTunnel account; you can always request a password reset here: https://vpntunnel.com/, an...
Thu, 4 Aug, 2016 at 1:25 AM
What payment options does VPNTunnel accept?
VPNTunnel is pleased to offer a variety of payment options that meets the needs of users from all around the world.    Please see below for the list o...
Tue, 22 Sep, 2015 at 9:18 AM
Which protocols does VPNTunnel support?
VPNTunnel supports OpenVPN and PPTP protocols.   Please visit Getting Started with VPNTunnel for detailed information pertaining to your operating sys...
Tue, 22 Sep, 2015 at 9:25 AM
Does VPNTunnel log user data?
VPNTunnel only stores your email address and username.   We do NOT log any of the following information: Your location, internal IP address, or real IP...
Mon, 21 Aug, 2017 at 5:48 AM
Can I use VPNTunnel on multiple devices?
Yes!  Your VPNTunnel subscription enables you to have 3 connections simultaneously.   It is possible to use the same account and setup several simultane...
Mon, 14 May, 2018 at 2:22 AM
Can I use VPNTunnel to access TV and IP restricted content from other countries?
VPNTunnel enables you unrestricted access while in another travelling in another country, or while at home and trying to access content without receiving th...
Tue, 22 Sep, 2015 at 9:31 AM
Can I use VPNTunnel for uploading & downloading torrents?
VPNTunnel is the ideal solution for keeping all of your torrent activity private and anonymous at all times.   By using VPNTunnel; your torrent activi...
Tue, 22 Sep, 2015 at 9:31 AM
Do you offer free trials?
In order for you to see what all VPNTunnel has to offer; we do not offer free trials, however we offer a full refund within seven (7) days of your purchase ...
Tue, 22 Sep, 2015 at 9:31 AM
How Do I Cancel My VPNTunnel Subscription?
If you wish to cancel your VPNTunnel subscription at any time; please see below for instructions based on your method of payment.   Stripe: To sto...
Wed, 23 Aug, 2017 at 7:18 AM